Delivery & Returns

For every order over £100 we are offering FREE postage. This will be applied at the Checkout when you complete your order. For smaller orders we've tried to keep the price down as much as possible and charge just £5.95 UK postage for every order under £100. All delivery options are subject to availability and working days exclude public holidays.

Delivery FAQs

How much does delivery cost?

Delivery charges start from £5.95 +VAT for standard delivery.

The cost of delivering your order may vary according to the size of the package and your location within the UK, since our couriers add surcharges for "non-mainland" addresses.

How long does delivery take?

Standard delivery orders take 3-7 working days. Custom artwork orders will take 3-7 working days to complete before being shipped. Deliveries to non-mainland UK addresses, including the Highlands and Islands, Isle of Man, Northern Ireland and elsewhere can take slightly longer.

At what time will my delivery arrive?

Our couriers usually deliver Monday to Friday 8am to 6.00pm.

What if I miss my delivery?

Depending on the courier used, you should be notified that you have missed your delivery and will have the option to collect from your local depot. If however you miss the time allowed to pick up your order before it gets sent back to us, you will need to cover the £5.95 delivery charge to send it out again.

Do you deliver to Northern Ireland?

Yes, we deliver to Northern Ireland.

Do you deliver outside the UK?

For delivery outside of the UK please call us to discuss your requirements 0808 164 9844

Do you offer free delivery?

Yes, free delivery is available for online orders over £100 + VAT.

Do you offer palletised delivery?

Yes, large orders will be palletised. Please contact us if your order requires palletisation so we can arrange this.

Can I select a Saturday, am or specific day delivery?

We don't currently offer this service online, but are happy to arrange this if you call us to discuss your order on 0808 164 9844

Returns

What can I return?

Returns are subject to our Terms of Business - please see the latest information here.

Who pays return costs?

You are responsible for paying the delivery costs for the original order and the cost of returning your goods to us. You will also be charged a restocking fee based on 20% of the value of the original order.

How do I arrange a return?

Please contact a member of our sales team on 0808 164 9844 to arrange your return. They will issue a personalised returns number label to affix to the box and supply the returns address.

Returns are subject to the goods being returned to the company packaged in the same manner as they were originally sent. Please see Terms and Conditions.

How should I return my goods?

Securely package the item to avoid damage during return. Please use the original packaging.
Affix a mailing label securely to the outside of each box and write your return address somewhere on the package too.
Ensure you cover up any previous delivery address and barcode without overlapping any adjacent side.