FAQs

• How can you be so affordable?
• How does the 100% satisfaction guarantee work?
• My order has arrived damaged, what should I do?
• My order has arrived but it's not what I imagined...
• How do I get a refund?
• Can I use two discount codes at once?
• I have entered a competition, how will I know if I've won?
• How can I check whether an item is in stock?
• Why can you not guarantee an item is in stock if it is showing there is 1 or 2 in stock?

HOW CAN YOU BE SO AFFORDABLE?

It's good isn't it?! We have a fantastic relationship with our printer and due to the volume of work that we print it means that we can pass these savings on to you. So no matter if you print 5000 letterheads or 500 the cost savings are still just as good.

HOW DOES THE 100% SATISFACTION GUARANTEE WORK?

We want to guarantee the quality of the products you receive. We'd like you to be completely bowled over by the print and design of the items you order. If you are not entirely happy please tell us! Then we can arrange a replacement or an exchange within 30 days of receipt of your order. In the unlikely event that we really can't turn your frown upside down then we will give you your money back.

Please notify us by e-mail support@weknowdental.co.uk or call us on 0800 1 30 35 30. We're here to talk to you during normal working hours Mon - Fri, 9am - 5pm and will always respond to e-mails by the end of the next working day.

MY ORDER HAS ARRIVED DAMAGED, WHAT SHOULD I DO?

Oh no, we're sorry to hear that. Please give us a call on 0800 1 30 35 30 to tell us about it and we'll sort it out.

MY ORDER HAS ARRIVED BUT ITS NOT WHAT I IMAGINED... 

Please give us a call on 0800 1 30 35 30 to tell us about it and if we can fix it then we'll do our best.

HOW DO I GET A REFUND?

If you are not satisfied with your order we will always try and fix any problems to make sure you're happy with your order. If a solution is not agreed upon we may, at our sole discretion, issue a refund. If you have any problems or complaints, please get in touch. Our first priority is to get the correct order sent to you as quickly as possible. For our full policy regarding cancellations and returns, please click here

CAN I USE TWO DISCOUNT CODES AT ONCE?

Sorry, but no. You can only use one discount code at a time. They can’t be used in conjunction with any other offer.

I HAVE ENTERED A COMPETITION, HOW WILL I KNOW IF I’VE WON?

We will contact you if you have won one of our competitions. We will then ask permission to publish your details on our winners page.

HOW CAN I CHECK WHETHER AN ITEM IS IN STOCK?

All of our personalised stationery is printed to order and this means that it should always be available. On the rare occasion that a product is unavailable or delayed we will notify you on the product page or by e-mail shortly after your order.

WHY CAN YOU NOT GUARANTEE THE ITEM IS IN STOCK IF IT IS SHOWING THERE IS 1 OR 2 IN STOCK?

We advise customers that there's a chance an item might not be available if there are fewer than three showing as "in-stock". Although we do regular stock-takes and the level should be accurate, there is occasionally a small discrepancy. Human errors are sadly unavoidable in this area. We feel that it is important to warn customers about this at this stage rather than a few of them being disappointed (to say the least) later on. This is only applicable to items we hold in stock, which is more commonly posters or POS items. All print items are printed to order and it is unlikely they will be out of stock.