As with all shopping websites, we collect personal information from you when you shop online at weknowdental.co.uk. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.
The information we collect is:
Your name – so we know what to call you
Email address – so we can email your order confirmations, delivery delays, offers etc. You can unsubscribe here at any time. Please allow 10 days for you request to be updated across all our systems.
Delivery address – an obvious one
Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order
Credit card details – we only ask for these when you place an order
Mobile number – so we can text or call you with details about your orders or where we have a question
We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.
Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.
Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the We Know Dental website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.
For further information about managing and disabling cookies on your computer see www.aboutcookies.org
When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.
Essential cookies These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
Performance cookies They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
Functionality cookies They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.